Give agents access to systems without giving every integration blanket authority.
Connect REST APIs, MCP servers, webhooks, functions and custom tools as explicit resources. Agent Runtime resolves which tools are available; governance determines whether a proposed action can execute.
An integration connects a system. A tool gives an agent a callable capability.
A CRM connection, an MCP server or a REST endpoint is not useful merely because it exists. The runtime still needs a concrete tool contract the agent can invoke, the right credentials and resource scope, and an authority decision for actions with external effects.
REST, MCP, webhook, function or another configured connection path.
A bounded operation with inputs, outputs and runtime availability.
Policy and approval logic remain separate from model intent.
Use the connection model that fits the system.
Createting does not need every business system to look the same. Different resources can enter the runtime through different integration paths while the agent still sees a governed capability surface.
Use explicit endpoints when the target system already exposes reliable APIs.
Connect configured MCP servers and expose their tools through the runtime instead of hand-wiring each model integration.
Bring external events into deterministic or agentic execution flows.
Expose focused operations with a clear contract rather than a broad system credential.
Turn internal services or domain actions into reusable agent capabilities.
Use governed interface execution as a separate capability when the work lives behind a UI.
Explore browser agents →Connection is not permission.
A model discovering a tool must not be equivalent to receiving authority to use it. Createting separates the connection, the resource that is exposed, the context in which it is available and the final action decision.
How action-level governance works →The integration exists and credentials can be resolved.
The current agent and runtime can see the capability.
Conditions and context make the tool eligible for this work.
The proposed external action is allowed, requires approval or is denied.
MCP standardizes tool connectivity. It does not replace your control model.
Model Context Protocol can make external tools easier to discover and invoke through a common interface. That is valuable infrastructure—but an MCP connection does not, by itself, decide tenant scope, credential ownership, business approval rules or whether a sensitive action should execute.
A standardized way for agents and runtimes to connect to tool servers and data services.
Which configured agent receives which capability, under what conditions, and what happens at the action boundary.
Do not dump every connected tool into every agent context.
A large tool catalog increases ambiguity and expands the surface area of a run. The useful runtime question is narrower: which capabilities are permitted and relevant for this agent, this task and this environment?
Exact capability reachability depends on workspace configuration, credentials and the deployed environment.
Define a capability once. Reuse it across the operating model.
The same governed tool resource can participate in a reusable Agent Studio configuration, a deterministic Pathway, a reasoning-heavy Thinkway or a delegated mission—without inventing a separate permission system for each surface.
A useful tool layer explains what was attempted, not just what was connected.
For operational agents, integration success is not the number of logos in a catalog. The important path is the proposed action, the authority decision, the execution outcome and the evidence that remains attached to the run or mission.
AI agent tools & integrations
What is an AI agent tool?
An AI agent tool is a callable capability that lets an agent retrieve information, perform computation or interact with an external system through a defined contract.
What is the difference between a tool and an integration?
An integration establishes access to a system or service. A tool is the concrete operation exposed to the agent through that connection.
Does Createting support MCP?
Yes. Createting includes MCP runtime and marketplace surfaces for configured MCP servers. Workspace scope, authorization and the deployed environment determine which MCP tools an agent can actually reach.
Does MCP automatically make a tool safe?
No. MCP standardizes connectivity and tool interfaces; authentication, scope, tenant boundaries and action authority still need an explicit control model.
Can custom tools be reused across agents and workflows?
Configured tools can be attached to reusable agents and used in the runtime surfaces where the capability, conditions and policy permit them.
When should an agent use browser execution instead of an API tool?
Prefer reliable APIs when they expose the required operation. Browser or computer execution is useful when the work is only available through a web interface or an API is incomplete.
Map the systems an agent must reach—and the actions it must never take silently.
Bring one workflow, its systems and its approval boundaries. Createting can help classify the right mix of APIs, MCP, custom tools and governed execution.