Terms & Conditions

1. Scope and contracting documents

Createting provides software, agentic AI capabilities, evaluation access and implementation services as described in the applicable product information or commercial documentation. A signed order form, statement of work, enterprise agreement, data-processing agreement or service-level agreement forms part of the contract when expressly agreed.

If a separately signed document conflicts with these general terms, the separately signed document controls for that subject.

2. Website, previews and beta access

Public website content is provided for general product and company information. Product previews, demonstrations and beta features may be incomplete, may change and may not represent a production deployment.

Unless a written agreement states otherwise, beta or evaluation access is provided for testing and assessment without a general uptime, response-time or service-credit commitment.

3. Accounts, access and acceptable use

Users are responsible for safeguarding credentials and for activity performed through their accounts. Access may only be used within the permissions and scope granted for the relevant workspace, environment or evaluation.

Users must not use the services unlawfully, attempt unauthorized access, bypass technical or policy controls, interfere with service operation, introduce malicious code, or use third-party systems or data without the required authority.

4. AI systems and user responsibility

AI-generated content and agent decisions can be probabilistic or incorrect. Users remain responsible for deciding whether outputs are suitable for their intended use and for applying appropriate human review, permissions and operational controls.

Enabling tools, browser or computer execution, external systems, knowledge sources or other capabilities does not transfer responsibility for the legality of the underlying action or data access.

5. Fees, taxes and billing

Fees, currency, taxes, billing periods, included usage, overage charges and payment terms are those stated in the applicable order form, quote, pricing page or other commercial document at the time of purchase. No generic currency, refund rule or subscription commitment is created by this page where the commercial document states otherwise.

6. Availability, support and service levels

Createting does not make a universal public uptime, support-response or service-credit commitment through these general terms. Any binding availability target, maintenance notice, support window, response time, remedy or service credit must be stated in the applicable plan, order form or service-level agreement.

Planned maintenance, third-party provider incidents, customer-controlled infrastructure and force-majeure events may affect availability subject to the applicable agreement and mandatory law.

7. Third-party services and integrations

The services may interoperate with third-party models, APIs, MCP servers, communication providers, hosting services or other external systems. Third-party services remain subject to their own terms, availability and technical constraints. Createting does not control changes made by independent third-party providers.

8. Customer content, privacy and security

Users must have the rights and permissions required for content, credentials and data they provide or connect. Website data processing is described in the Privacy Policy; business deployments may additionally be governed by a data-processing agreement and deployment-specific documentation.

Security and governance features reduce operational risk but do not eliminate the need for appropriate configuration, access control, review and incident handling.

9. Intellectual property

Createting and its licensors retain their rights in the website, platform, software, designs and documentation. Customers retain their rights in content they lawfully provide, subject to the limited processing rights required to deliver the agreed service and any separately agreed terms.

No right to copy, reverse engineer, resell or create derivative products from protected platform components is granted except where mandatory law or an explicit written agreement permits it.

10. Warranties and liability

Specific warranties, acceptance criteria and remedies are governed by the applicable agreement and mandatory law. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited, including liability for intent, gross negligence or injury to life, body or health where applicable.

Where liability for simple negligence may lawfully be limited, liability is limited to breaches of material contractual obligations and to damage that was reasonably foreseeable and typical for the contract, subject always to mandatory statutory rules.

11. Changes and termination

Createting may update website, preview and beta functionality as the product develops. Contractual termination rights, notice periods, data-return obligations and transition support are governed by the applicable commercial agreement and mandatory law.

12. Governing law and jurisdiction

German law applies to the extent a valid choice of law can be made. Mandatory protections that cannot lawfully be excluded remain unaffected.

A particular court is agreed as the exclusive place of jurisdiction only where such an agreement is legally permitted or is made in an applicable commercial agreement. Otherwise, the statutory rules on jurisdiction apply.

13. Provider details and contact

The legally responsible provider and statutory company information must match the current Legal Information. General inquiries can be sent to info@createting.com.